Automotive Service Advisor


Timber Ford of Hayward automobile dealership has a rare and exciting opportunity in our service department. We are continuing to grow and looking for a Ford Service Advisor to join our dynamic team!
We at Timber Ford of Hayward want to make our service department as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, suggest services and make recommendations for our customers' Ford vehicles - from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles - and Timber Ford of Hayward is looking for an employee with the talents and skills to take us even further. Help us bring the industry back home - apply today
If you have previous experience providing exceptional customer service and a desire to grow your career, Timber Ford of Hayward wants to talk to you!
Job Description
Automotive Service Advisor / Service Writers greet customers and assist them with any inquiries they may have
Automotive Service Advisor / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Service Advisors prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Job Requirements
As a Timber Ford of Hayward automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor.
Prior experience working with customers and providing an exceptional experience
Experience working in a Ford Dealership a huge plus!
Sales including inside sales, outside sales, or retail sales is a plus
Previous automotive service advisor experience preferred, not required
Outgoing personality with expertise at developing relationships (i.e., a "people person")
Basic MS Office knowledge; computer software and internet proficiency
Must be willing to submit to a background check
Valid U.S. driver's license

Timber Ford of Hayward's Commitment To You:
Excellent Benefits Package!
Expanding dealership - lots of growth opportunity!
Paid time off
High Customer Satisfaction for Both Sales & Service!
A Professional And Respectful Work Environment
Top Training and Selling Processes To Properly Assist Today's Customers

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